Refund policy

How long do I have to request a return?

You have 30 days from delivery to request a return. Eligible items must be unworn, unwashed, and in their original condition with tags attached.

For orders delivered in separate packages, each item’s return window begins on its delivery date.

How do I start a return?

Contact support@omnithreads.life within 30 days of delivery. You’ll need your receipt or proof of purchase. Please retain the original packaging.

If your return is accepted, we’ll send instructions on how and where to send your package. Please use the return address in those instructions. Items sent back without first requesting a return will not be accepted.

Where do I mail an approved return?

OMNITHREADS APPAREL
PO Box 810316
Farmers Branch, TX 75234-9998

Please request a return and wait for approval before mailing your package.

Who pays for return shipping?

Customers are responsible for return shipping. If we provide a return label, its cost will be disclosed before you confirm your return and deducted from your refund.

Original shipping charges are non-refundable for standard returns. We recommend a trackable shipping service and, for items valued over $75, considering shipping insurance.

What if my item is damaged, defective, or incorrect?

If your item arrives damaged, defective, or incorrect, contact support@omnithreads.life so we can make it right. We’ll cover any required return shipping for an approved issue.

Which items are not eligible for standard returns?

Personalized items, special-order items, sale items, and gift cards are not eligible for standard returns. This does not affect how we handle items that arrive damaged, defective, or incorrect. Contact us if you have a question about your item’s eligibility.

Can I exchange an item?

For a different size or style, request a return. Once your return is accepted, make a separate purchase for the new item. For a damaged, defective, or incorrect item, contact us to arrange a resolution.

When will I receive my refund?

We’ll notify you once we’ve received and inspected your return and let you know whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to post it.

If more than 15 business days have passed since we approved your return, contact support@omnithreads.life.

Can the condition of my return affect my refund?

If your returned item arrives back damaged for reasons not due to our error, a 15% restocking fee applies. Items that are missing parts or otherwise outside their original condition for reasons not due to our error may qualify for only a partial refund.

How are gift returns handled?

If the item was marked as a gift when purchased and shipped directly to you, an approved return will receive gift credit for the value of the return. If it was not marked as a gift, or was shipped to the purchaser, the refund goes to the original purchaser.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.